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Palette - Installation


Help with installing Palette Software and upgrades/updates.

 

Q: I am installing the Palette 6.08 Update and receive this message, “Palette version 6 not installed properly”.
A: Even though you may have been able to use your previous version of Palette, there may be a file or files that did not load correctly when you originally installed. Uninstall your Palette 6.0; turn off or disable your anti-virus software and/or firewalls softwareand then re-install the Palette 6.0. Now install the 6.08 update.

Q: When I try to install the Palette 6.0 upgrade from Palette 5 it gives me the error message, “Previous version not installed properly”.
A: If you are getting this message then the previous version was not installed correctly or completely. Even though you may have been able to use your previous version of Palette, there may be a file or files that did not load correctly when you originally installed. You will need to completely uninstall your Palette 5, reinstall Version 5.61 from the website. That version can be found here http://www.babylock.com/downloads/ along with more specific instructions.

We highly recommend you print out the instructions (see link at bottom of instruction web page) and be sure to follow them completely including when to attach your reader/writer box.

After following the steps above, remove your reader/writer box again and install your Palette 6.0 upgrade. Please follow the upgrade instructions in the manual as to when to re-install the reader/writer box on your computer.


Q: How do I know if my Palette version is compatible with Windows 7 or Windows 8?
A: See the compatibility chart found here. Windows 7 or 8 users check our downloads page often for updates.