BabyLock.com - Sewing Machines
Follow us on Twitter Subscribe to Baby Lock enewsletter Login to Profile
Baby LockBaby Lock ProductsBaby Lock ProjectsSew At HomeInside ScoopBaby Lock EventsBaby Lock DownloadsBaby Lock Where To Buy
Machines
Find your perfect machine with Match Maker
Other Products
Customer Care
FAQ (Frequently Asked Questions)

Get macromedia Flash Player

Designer's Gallery® Software Programs


Click here for the FAQs on the main Designer's Gallery Web site.

 

Q: I need help with one of my Designer's Gallery programs.
A: Click here for the complete Designer's Gallery® Web site, FAQ web page.
Click here for the complete Designer's Gallery Web site FAQ web page.

Q: MasterWorks (Original -1st program) License Transfer Procedure Notice!
A: The medium [the floppy or USB mass storage device] you are using for transferring the license must be completely empty before starting to use it for the license transfer procedure. Please use a blank and formated device [the floppy or USB mass storage device] every time you transfer the license.  Note: after you use the device [the floppy or USB mass storage device] and your license transfer is complete, you can then format the device and reuse it again. IMPORTANT-the original MasterWorks is a discontinued program so if you lose the license, you can no longer get another one-your only recourse would be to purchase an UPGRADE to MasterWorks™ III.

Q: When trying to transfer my MasterWorks (Original -1st program) or MasterWorks Lite license to another computer, I get the error message, "Only unauthorized sites can receive transferred licenses". I cannot transfer the license.
A: The reason you are receiving the message "only unauthorized sites can receive transferred licenses” is that the computer you are trying to transfer the license to a computer that is still in the 30-day trial period and running an older version of the trial. Please update your program to the current version by visiting the download page of the Designer’s Gallery™ website. The newest version will allow a license to be transferred at any time. Click here for a link to the download page for the Designer's Gallery® website.

Q: I uninstalled and reinstalled my MasterWorks (Original -1st program) and I lost my license. What do I do?
A: The original MasterWorks program has been discontinued a number of years ago so if you lose the license, you can no longer get another one. Your only recourse would be to purchase an UPGRADE to MasterWorks™ III.