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FAQ (Frequently Asked Questions)

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Palette Usage Questions

This section is for general Palette and Palette PTS usage questions.


Q: I am attempting to read designs from a CD in Palette 7.0. I am receiving a message perimeter is incorrect.
A: Please update to version 7.01 to correct this problem. Here is a link to the Baby Lock downloads page:

Q: Where do I get images for use with the Palette 6.0?
A: Any clipart or scanned image that is one of these can be used with the your Palette 6.0: .bmp; .pcd; .fpx; .tif; .jpeg; .j2k; .eps; .pcx; .wmf; and .png.
Design Note: You can also use purchased designs with the program to make changes or combine them as well.

Q: I have Palette 5.0 and I purchased some Baby Lock designs on a CD. When I try to bring them into my Palette I get an error message "can't read file", what am I doing wrong?
A: This indicates that you are trying to use a design that was created in a newer release [6.0 or higher] of Palette than what you are using so it can’t read the design. If you have Designer’s Gallery, you can open the design(s) in that program, and use the “On the Fly” feature to convert your design to a .pes file your Palette program can read.

Q: When I try to use my Palette PTS system I either get the message "no card writer attached" or it just won't open.
A: You need to upgrade your PTS system. Use this link to the download page: Download and install the PTS USB Reader/Writer Box Update. We highly recommend you print out the instructions and be sure to follow them completely including when to attach your card writer. Note, turn off or disable your anti-virus software and/or firewalls software while you install PTS update so it will install completely and correctly.

Q: Why is it my own digitized designs do not stitch as well as those from pre-programmed cards or purchased designs?
A: There are a few simple things you might want to change or add:
  • Be sure you have applied under sewing (under stitching) to most areas, especially large, that has been assigned a fill stitch.
  • Change the stitch direction in different areas so that the fabric is not stretched out of shape in one direction. This can cause areas to not meet and/or the outline not to stitch in the correct place. This also will give your design more character, too.
  • If your design has narrow satin stitch borders, you may want to decrease the density slightly.
  • Check the stitching order.

Q: I have Palette and when I try to import designs that I have found on the internet I get an error message and they will not open. What is wrong?
A: You may have downloaded designs that were created on a newer (later) version of Palette than you own therefore they cannot be imported into your version.

Q: I find that when I am stitching on fabrics with a nap, such as terry cloth or velvet, I don't seem to get the same fabric coverage as I had been using the default setting for the density. What can I do to get better coverage?
A: First, you should be using a water soluble stabilizer/topping on the top of your fabric along with your regular stabilizer underneath. This will give a smooth surface for the stitches to form on. Click here to check out the Baby Lock stabilizers.

If you are using a water soluble stabilizer and still having this problem, increase your density a little, depending on the size of the design area you are filling. A larger area can handle more density than a small area.

You may want to watch some of our Sew at Home OnDemand classes, such as "First Steps in Embroidery - A Stabilizer Conversation" or "Embroidery Recipe for Success". There are also a variety of Palette classes, too.

Q: How do I use designs from other systems such as HUS and VIP?
A: The designs must be on a usb media, floppy disk, CD  or on your hard drive. Note these steps may vary slightly based on the version of Palette you have.
  1. Open Layout and Editing
  2. Go to File > Import >
  3. From File Look In: field, choose drive where designs are located. If on hard drive, select the folder where the deigns are located.
  4. From Files of Type: field, choose from the menu of type.
  5. Select the design and click on Import.

Q: I have a design in layout and editing and I can't seem to apply "optimize hoop setting". What am I doing?
A: Check to make sure the design page selection you have made is one that is for a multiposition hoop. The hoop selection for the multiposition hoops are note with an "*".

Q: Why does the stitch count of a design increase after "Stitch to block" is applied?
A: When you apply "Stitch to block" to a design it breaks the stitches down into blocks of stitches. Some of the stitches will cover more than one block. It then reduces the size of the stitch but includes the stitch necessary for each block of stitching.

Q: Why is it that some cards I install in my palette can not be sized even when apply "Stitch to block"?
A: It is because those designs are copyrighted and licensed to be used in the original form on the card only.

Q: When I convert to line image the page turns all black. What am I doing wrong?
A: You are selecting too many colors. Only select the colors that will give you a good outline of your picture to work with. You can always click on the view button to preview your picture to make sure you have selected what you need.

Q: I have finished digitizing my picture. Why save the .pel and .pem files when I only need the .pes file to stitch the design?
A: You may decide you would like to go back and change something with your design outline. Why start at stage one with your image again when you have already done so much work.

Q: How do I keep my thick lines from turning into double lines when I go from Stage 2-Line image to Stage 3-figure handle?
A: Make sure you have the thinning process turned on. Then you can adjust to less or more as necessary.

Q: Can I add dimension to the programmed designs with the Palette?
A: Yes, in Lay Out and Editing use manual punch to add stitches on top of the preprogrammed designs.

Q: When I am in Layout and Editing and go to print out the created design the information is printed in Greek. What's happening?
A: Here are come suggestions:
  • It is possible that your computer is set up to use two printers. Disable the driver for a printer not in use.
  • It is possible that Adobe Illustrator is causing a problem. Try disabling Adobe Illustrator.
  • If you are running a Digital Camera program, try uninstalling the program.

Q: Where are all the error messages listed in the manual?
A: There is a better place to find the error messages and how to fix them. Print out the "Read Me" file and the error messages in "Design Center", Layout and Editing, and File Utility".
How to locate the error messages: Go to "Design Center" > click on "Help" > Click on Contents > Print out error messages. Do the same with Layout and Editing and File Utility.

Q: How do I find the center of the designs that I create with the Palette program?
A: Print out the design. The handles print out with the design and you can connect the handles to create center point of the design. This pattern will then become your template for alignment.

Q: In stage 4 of the Design Center how can I check the sewing attributes of a region in the design that I am working on?
A: You can right click with the mouse on the region that you want to check and the sewing attribute dialog box will appear with the settings.

Q: I am having trouble opening designs into Layout and Editing from Design Center.
A: Make sure to do these steps: When finished with the design in Design Center minimize Design Center. Open Lay Out and Editing. Go to "File" Go to "Import" Choose "Import from Design center"

Q: The palette tool bar does not appear at top of screen. How do I retrieve it?
A: Go to "Display" Click on "Display: Select "Tool Bar". Click on tool bar. Tool bar will appear on screen

Q: I am trying to line up a word vertically on the Palette. Can you help?
A: Type word. "Select" word. Go to "Text Attribute Settings" Change "Rotate Angle" to 90 degrees. Click close. "Select" the word. Click on "Rotate" Rotate word vertically.

Q: I have saved my design from Palette to the original card. I did not like how the design looked. I changed density and direction to several regions, only to sew it out and it had not changed. Why did this happen?
A: You cannot change the design after it has been sent to the original card. It is digitized and cannot be changed. Save the design in Stage 4 in Design Center as a PEM file. This is where you can make necessary corrections to the design.

Q: On the Palette, when I scan in a black line drawing and save it as a bitmap, I have trouble. When I get the outline and click okay, we lose all the lines and they are barely visible. It is impossible to set the sewing region attributes. My scanner is working fine, what is going on?
A: When moving from stage 2 to stage 3 figure object conversion box comes up. Take the cycles down to 3.

Q: I know the 130 X 300 hoop size is for the ESe and the ESe2. What machine are the 100 X 172 hoop sizes for?
A: They are for the ESi, ESi2, EM1, EM2, Accent, SE1, and SE2.

Q: When using the Palette, why can't I move my design in Layout on my machine? My design is small, but the layout makes it look like it's as large as the hoop.
A: In the Palette program, in "Layout and Editing", go to "Sew", then select "Select Sewing Area". There are two choices, "Design Page Area" saves the design and the area around it in the hoop as being part of the design. So the design takes up the entire hoop and can not be moved in the layout. "Use Existing Design Area", saves the design as the size of only the design itself. Now you can move it in the layout.

Q: When using the Palette, how do I get a design to open up in "Layout and Editing"?
A: Once you have completed the design steps in the "Design Center", leave the "Design Center" open and minimize it. Now open Palette and go to "Layout and Editing". Choose "File", then "import", then "From Design Center" this will bring the design you've created into "Layout and Editing".

Pec. and pes. files can be brought into Design Center in a similar manner. In "Layout and Editing" choose "File", then choose "Import" and then, "from File". By changing the File Type to either pec. or pes., these files can then be imported into "Layout and Editing".

File types of pem. and pel. can't be brought into "Layout and Editing". File types utilized by the Palette program are: Bmp. - Opens in Stage 1 of "Design Center" or can be used as a template in "Layout and Editing". Pel. - File type in Stage 2 of "Design Center". Pem. - File type that opens in Stage 3 or Stage 4 of "Design Center". Pes. - Files that have been saved in Layout and Editing, or files from design disks. Pec. - Files from pre-programmed embroidery cards.

Q: When using the Palette, I have a difficult time trying to convert millimeters to inches.
A: The measurements given in the Palette can also be given in Imperial (inches) measurements. Choose "Options", then "Select System Unit" and change the measurements to inches.

Q: In the Palette program, when I take my design into Stage 3 of Design Center I no longer have connected lines for my design. What happened?
A: When moving from Stage 2 to Stage 3 of Design Center the design is changed from a series of dots to lines. Try this: When moving from Stage 2 to Stage 3, when the "Figure Object Conversion Setting" box appears, turn the number of cycles down to "3". This will often help to connect more lines so it is easier to work with in Stage 3. If this doesn't help, check your bitmap. Often the lines of the design need to be made thicker, or all need to be a consistent width.

Q: When using the Palette, how do I save more than one design to the card?
A: Open the "File Utility" section of the Palette. In the box choose "Write to Original Card". When you click on this arrow, what appears next are the directories and files in the Palette. Choose the appropriate Directory, then click on the file name of the design you want, and then choose "Select" continue to do this until all the files you want to write to the card have been chosen. The program will tell you if you have exceeded the card limit.

Q: In the Palette program, when moving from Stage 2 to Stage 3 the message appears that the file is too large, what should I do?
A: If this message appears, go back to Stage 2 and then when moving to Stage 3, use "Pick Area" in the "Figure Object Conversion Setting". This will move you back to Stage 2 and allow you to choose only a part of the design or crop off extra margins that may be around the design.

Q: In "Layout and Editing" of the Palette program, why can't I fit text to path in "Layout and Editing"?
A: Draw the line for the path you would like, and then type in the text. Using the "Select" tool, click on the text to select it and place the handles around it. Now holding the "Shift" key down on the keyboard, move the mouse and click on the path. By holding the "Shift" key, it allows you to choose more than 1 item on the Design Page. If the text and path are the only items on the Design Page, you could also accomplish this by choosing the text using the "Select" tool, the go to "Edit" and then "Select All". Now the "Fit Text to Path" tool can be used.

Q: How can I change the sewing order of a design I have created in the Palette?
A: The sewing order of a design can be check and changed. The sewing order is assigned in the same order the colors are assigned. The best method is arranging the colors is from lightest to darkest. Using a pem file, assign colors to the design. Select "Sewing Order", then "First", then "Next". The screen will display the colors in the order they will be sewn. To reassign colors in a different order, assign the colors in the reverse order that it will be sewn.

Q: How can I utilize "Manual Punching"?
A: Manual punching is used when it is desirable for the thread curve to follow the path of the design. When using standard fill or satin stitch, the stitches for the entire design go the same direction. Manual punching allows the stitches to go different directions in a gradual manner.

Using a Bitmap as a Template for Manual Punching Mode. Select "File", then "Template open". Select a bitmap file. The template will not be sewn; it is only used as a guide. Select "Manual Punch Mode", and then block-type punching. Place the blocks of stitches. This can also be used on top of a created design to add dimension.

Q: I have purchased several Amazing Designs for embroidery from my Baby Lock Dealer. Can I change the colors of these designs when using it with my Palette?
A: Layout and Editing is used for a variety of functions, including color editing on an imported design.
  • Import Pattern (your embroidery design)
  • Select the segment from the "Sewing Order" pane
  • Select the desired color from the Color Attributes (could be a tab or a bar on the top dependng on the version of Palette you own)